Terms & Conditions

• In the case of delay(s) of the guest(s), the guide will wait 30 minutes at the arranged meeting point. If the participant(s) do not arrive, the arranged fee will be applicable.
• The Tours will proceed by any weather. If previously agreed the alternative bad weather program can take place.
• Taking videos or sound recordings during the tour is not allowed.
• Taking part in the tours is on your own risk. The tour guide is exempt from any liability.
• Traveller is responsible for carrying a valid passport and possessing any required visa(s). I am exempt from any liability should the guest fail to have legal documents. All costs related to this issue are carried by the guest and our cancellation policy applies. 
• Any Extras are not included (Transport, Entrance fees,  food, tips etc)

Payment & Cancellation

All booked services require payment in full prior to the arrival date according to the conditions below. I ask for a full payment at least 7 days before the tour to secure the booking. The booking is pending until the payment is received. Short term bookings require instant payment to secure the booking.

Customized Multi-day tours, which are 3 days or more, require a 25% payment upon confirmation and the outstanding balance 30 days prior to the tour date.

Cancellation

For order cancellations of a specially customized tours a processing fee of 100 € plus 19% VAT will be charged.

The price of the tour is fully refunded by cancellations of up to 7 days before the start of the activity.

The price of the tour is partially refunded by 50% if the cancellation is 6 to 2 days before the start of the activity.

Cancellations less than 48 hours before the start of the activity or in the case of a no-show are not refunded.

Multi-day tours 

The price of the tour is fully refunded by cancellations of up to 30 days before the activity.

The price of the tour is refunded by 50% if cancelled 29 to 15 days before the activity.

The price of the tour is refunded by 25% if cancelled 14 to 7 days before the activity.

Cancellations of less than 6 days before the start of the activity or in case of a no-show are not refunded.

Extraordinary cancellation

I can cancel the tour on the agreed date without a period of notice, if the weather conditions, strikes or other unforeseeable or unavoidable external conditions make it impossible, difficult or endanger it. In this case the full price for the tour is refunded.